Frequently asked questions and answers relating to the Whistle Bend Care Facility
Q How do I apply for a room at the new care facility?
A Care services at the new Continuing Care facility in Whistle Bend will be accessed the same way and with the same requirements as for Macaulay Lodge, Copper Ridge Place and Thomson Centre. An assessment is completed, and if the individual's needs are appropriate for placement, the best setting is identified by matching the individual's needs with the program. Unfortunately at this time because of the current demand for facility beds, the person's name is usually added to the wait list. As rooms become available, they are offered to individuals on the wait list according to who is at greatest risk.
If you have questions about the placement process for Continuing Care facilities, please to contact an Admissions/Assessment Coordinator at 867-667-8961 or 867-456-6806.
Q How much will it cost to live in the new facility at Whistle Bend?
A The intent is that the cost of living at the facility in Whistle Bend will be the same as at the other Continuing Care facilities. Currently the daily fee for Yukoners is $35. This cost may change in the future.
Q I have heard there will be a coffee shop at the new facility. Will this be leased space for use by a private vendor?
A There will be a small shop for personal items and gifts along with a small public ‘coffee shop’ seating area. The shop will be operated by interested volunteers and residents. The space will not be for lease.
Q How have Continuing Care residents been involved in the facility planning?
AThere is a team of residents who have served as members of a resident/family user group providing feedback on plans throughout the design phase of the project. Of the three initial designs, their preferred design was chosen. This team also selected the colour scheme for the facility including unique signature colours for each house. The team is looking forward to participating in the selection of house themes, furniture and furnishings.
In the summer of 2016, residents of all the Continuing Care facilities were asked to identify and select potential facility names. Preferred names were provided to the public for a vote in August. The official name of the facility will be announced in the near future.
Q Will there be visiting hours for family and friends?
A In Continuing Care facilities, there are no defined visiting hours. Family and friends are welcome to visit as their loved one wishes.
A small family suite will be available for family members who may need a rest or a shower and do not wish to leave the facility. As well, all bedrooms will be large enough for a sleep chair if a family member or friend wishes to stay the night in the resident’s room.
Q What kinds of activities will take place at the facility?
APlanned activities will be based on the broad interests and wishes of the residents. Continuing Care strives to address every Resident’s needs, supporting each individual to achieve an optimum quality of life.
The facility plan includes space for a variety of activities. A large multipurpose room allows for special parties and musical concerts for a bigger crowd. There is a wood working shop, an arts and crafts studio, indoor and outdoor gardening areas, and a quiet room for devotion and personal reflection. There are a number of small and larger activity rooms which can be used for many interests. Family rooms with kitchen appliances can be used for personal social gatherings or family dinners as well as for a variety of programming such as resident dining and baking clubs. There is also a central therapeutic gym as well as smaller therapy rooms in the neighbourhoods on each story.
Connections between Continuing Care facilities and the larger community are important and encouraged. Community groups and special interest clubs are welcome at facilities and resident outings into the community and special events are facilitated.
Q Where will the new facility be in the Whistle Bend subdivision?
Q How will people who need therapy services receive them?
A The new WB care facility will have a full range of therapists on staff including: Speech Language Pathologists, Physiotherapists, Occupational Therapists and Recreational Therapists.
Q I have heard that having Nurse Practitioners (NP’s) in Long Term Care can improve resident care and decrease admissions to hospitals. Has the government considered using NP’s?
A Continuing Care had the first Yukon NP on staff. Our NP currently provides care and support for residents in the Whitehorse facilities. The Whistle Bend Care facility will also employ a NP to ensure the best possible care for our residents.
Q Whitehorse seems to experience a lot of power outages. What is the plan for the new WB care facility should it be without power for a significant period of time?
A The Whistle Bend care facility will be on full generator power and will also have a backup generator. The system will be started and tested each month to ensure the residents will be well provided for in a power outage. Copper Ridge, Macaulay Lodge and McDonald Lodge in Dawson City also all have backup generators.
Q I am worried that my loved one may need to share a room with someone that has dementia and this may be disturbing for them.
A All of the bedrooms in the new Whistle Bend care facility will be single rooms with private washrooms.
QWhat type of care can be provided in the 5 Typical Houses?
ABecause population needs change over time, a key design principle has been to ensure the new facility spaces are supportive to a variety of needs such as those of mobile individuals with moderate to severe dementia as well as individuals relying on others for complete or most activities of their daily life, such as those people receiving care in our extended care programs. The size of the rooms, the floor plans and the décor will support individuals having a broad range of physical, emotional and cognitive needs.
QHow will this design support people with dementia?
AThere is a growing body of evidence of what constitutes good design for people with dementia. In actuality many facets of good dementia design are helpful and supportive to everyone. Here are a few ways that the new facility incorporates good dementia design.
- Many of us are most comfortable in our own homes. The spacious bedroom design supports residents having familiar items decorating their rooms. Large memory boxes outside bedroom doors will hold special personal items to enhance comfort and serve as reminders of whose room it is. Special attention will be paid to décor and furnishings that are like those in our own houses or apartments but are durable for high use.
- Individuals with dementia can find large groups of people overwhelming. While a typical house has 24 resident rooms, each house is divided into wings with 2 Dining Rooms, Living Rooms and Activity Rooms. This design will enhance the feeling of home.
- Wayfinding will be intuitive; it will be easy to find one’s way within and outside the facility due to the design, sightlines and décor. Each house will have its own theme and colour scheme.
- The entire facility design includes innovative systems that will optimize the size of an individual resident’s world. Some residents may do best within their own house; their neighbour may be fine interacting in the Village Centre independently. Staff will be able to establish security options for each Resident according to the individual’s needs.
QHow will residents be able to connect with nature?
AEvery house will have secure access to the outdoors via a garden or a terrace. There will also be a secure therapeutic garden for everyone to enjoy. Water features and local flora will be familiar to residents and visitors.
For those residents who prefer to do indoor gardening – every neighbourhood will have a gardening alcove and there will be a larger gardening room in the Village Centre.
All of the walkways and seating areas in the gardens will be hard-surfaced and have walkway edging to prevent wheelchairs rolling into the gardens. Wide paved pathways encircle the facility and will provide seating along the way, as well as link with trails beyond the facility.
Every bedroom will have a view of a garden and/or the surrounding mountains.
QMy family member has lung disease and uses medical oxygen. Will the new facility support his needs?
AIn-wall medical oxygen, air and suction will be available in the 6 High Acuity Rooms, 12 Hospice Rooms and 24 Resident rooms including all bariatric rooms, throughout the five typical houses. Of course, oxygen concentrators and tanks will still be available for use elsewhere.
QWill there be opportunity to have fires and to cook special meals outside?
APortable propane barbeques will be located in each of the house gardens and terraces - except for the mental health house where there will be a built-in barbeque with locking mechanisms for safety.
The First Nations Healing Room in which everyone will be welcome to celebrate or reflect, will have a fire pit.
At other Continuing Care facilities, we have fire pits on the grounds and this is certainly something we can plan to do at Whistle Bend.We have also found that our Residents enjoy fireplaces - even electric ones. So there will be an electric fire place in every house as well as a large propane fireplace in the front entrance. This can be seen in the 'fly through'.
Whistle Bend Care Facility
Pat Living - Communications, Health and Social Services
Phone: 867--667-3673 Toll Free (Yukon, Nunavut and NWT); 1-800-661-0408 ext. 3673
Brittanee Stewart - Communications, Highways and Public Works
Phone: 867-667-3692 Toll Free (Yukon, Nunavut and NWT); 1-800-661-0408 ext. 3692